Help Documentation

To enroll a Chromebook in an enterprise domain, verify you have an active Chrome Enterprise license, power on the device to reach the welcome screen, and press Ctrl+Alt+E to sign in with your admin credentials.

Preparation and Requirements

• Ensure the Chromebook is on the initial welcome screen or perform a factory reset (Powerwash) if it has already been set up.
• Confirm you have available unassigned Chrome Enterprise/Education Upgrade licenses in your Google Admin Console.
• Connect the Chromebook to a working Wi-Fi network.

Enrollment Steps

• Turn on the Chromebook and get to the main “Welcome” or network screen.
• Do not log in normally. Press Ctrl + Alt + E on your keyboard to open the enterprise enrollment screen.
• Type the username and password for an administrator account (or a user account with specific enrollment permissions) from your organization.
• Click Enroll Device or Next.
• Verify the confirmation message showing enrollment is complete, then click Done.

To enroll a Chromebook in an enterprise kiosk setup, you need a factory-reset device, a Chrome Enterprise/Kiosk Upgrade license, and your Google Admin console credentials. The core steps involve resetting the device, using the enterprise enrollment shortcut, and configuring the kiosk app policy.

Prepare the Device and Licenses

• Powerwash: If the Chromebook has been used or signed into before, reset it to factory defaults by pressing Ctrl + Alt + Shift + R at the login screen.
• Check Licenses: Verify you have an available Kiosk & Signage Upgrade or Chrome Enterprise Upgrade active in your Google Admin console.
• Connect Power and Network: Turn on the fresh or reset Chromebook, connect to your Wi-Fi or Ethernet network, and accept the terms of service.

Enroll the Chromebook

(Follow steps on this page)

Configure Kiosk Mode in the Admin Console

• Navigate to Settings: Sign into the Google Admin console.
• Go to Devices: Click Devices > Chrome > Apps & extensions > Kiosks.
• Select Organization Unit: Pick the correct Organizational Unit where you enrolled the device.
• Add App: Click the plus icon to add your specific kiosk app or web application by ID or URL, then enforce the auto-launch policy so the app starts immediately when the device boots.

Configure the Web URL in Google Admin

1. Open Kiosk Settings: Sign into the Google Admin console, then navigate to Devices > Chrome > Apps & extensions > Kiosks.
2. Select Your OU: Click on the specific Organizational Unit (OU) on the left menu where your enrolled Chromebooks are located.
3. Add the URL: Hover over the yellow plus (+) icon in the bottom right corner and select Add by URL.
4. Enter Details: Type in the complete website address (e.g., https://example.com), choose your preferred installation type (such as Open in full screen), and click Save.

Enable Auto-Launch Policy

• Find the Setting: In the same Kiosk window, look for the Auto-launch app dropdown menu at the top of the settings panel.
• Select Your Web App: Change the dropdown from “None” to the specific Web URL/App you just added.
• Save Changes: Click the Save button in the top right corner to push the policy to your devices.
• Reboot Device: Restart your Chromebook; it will now download the policy and immediately boot into your designated website. 

Login page: https://admin.google.com

Device Management

In the left panel: Devices > Chrome > Devices

• Click on a Device (listed by location)
• Click on the Serial Number
• You’ll see options on the left panel to control the computer remotely > Reboot and ScreenShot
• In the main window you can see the status of the OS and Hardware

Device Settings

In the left panel: Devices > Chrome > Settings

This is where you can control settings on each computer.

• If a computer is going to sleep you can search for settings like Sleep Mode, Idle, Screen Saver, Power Save Mode, Eco Mode, etc.
• You can also control screen resolution and orientation.
• After changing any settings you must reboot the computer for them to take effect.